• Image of Shipping Information

Goods will be sent via registered airmail (Hong Kong's official postal service) and takes approximately 16~20 days to arrive. For the orders shipping to Mexico, the packages will be shipped via FedEx. Tracking number will be provided after the goods are shipped. Please contact us if you cannot receive your item over 1 month.

Please noted that once the order is confirmed, additional item cannot be added on the same order and different order will be shipped separately.

An order could only be cancelled before its shipment. There is a 5% administrative handling charge for order cancellation. Once the parcel is shipped, the order is irreversible and cannot be cancelled.

After receiving the goods, customers will have 10 days to contact us via e-mail regarding defective or damaged items. We will do our very best to replace damaged items at the customer's request.

Fluffy House will be responsible for shipping out the goods properly but please be noted that we are not responsible for any custom charges and tax according to different country's custom policy.

In terms of goods unable to deliver to customer's address due to postage or custom problem. Fluffy House will refund the fee of the goods upon return of the item but not include shipping fee.

Once the parcel left Hong Kong for its destination, it is entirely at your own mailing risk, for which FluffyHouse shall not be liable.

*中國大陸地區會用順豐快遞運送 ,請在送貨資料加上聯絡電話。

完成付款後,貨物將透過香港郵政以掛號郵件發送,派遞時間大概為16至20天。 運往墨西哥的訂單,包裹將通過聯邦快遞(FedEx)發貨。

郵件的追蹤號碼將在發貨後透過電郵提供。 假如在一個月內仍未收到貨物,請與我們聯繫。

請注意,一旦確認訂單後,額外的商品即不能添加到原本的訂單上。不同的訂單將分開單獨發貨。

訂單只能在發貨前取消。 若取消訂單,我們會收取閣下5%的行政手續費。 一旦包裹已發貨,訂單即不能取消。

收到貨物後,如發現貨品有損壞,請於十天內以電子郵件聯繫我們。 我們會盡力根據客戶的要求更換損壞的商品。

若個別國家要求收取海關稅項,費用將由收件人承擔。假如貨物因郵資或海關問題,而無法送達客戶的地址, Fluffy House將在收到回郵包裹後退回貨款。

一旦包裹離開香港到達目的地,FluffyHouse將不負責任何郵寄風險。

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