• Image of Shipping Information

Due to flight adjustments of some airlines, registered airmail services to various destinations have been subjected to delay or suspend.

In this situation, goods will be shipped according to available mail services.

Below please kindly check if your country is reachable by the post services from Hong Kong:

- Registered Airmail Service -
Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Macao, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, Vietnam.

- SF Express -
China, Korea.
* For customers in Korea, please provide the contact number, PCCC Code and birthday date at the shipping info during check out.

- EMS Speedpost -
Japan

- FedEx -
Canada, Brazil, Ireland, Italy, New Zealand, Russia, United Arab Emirates.

(Shipping Cost: Registered Airmail Service < SF Express < EMS Speedpost < FedEx)

Tracking number will be provided after the goods are shipped.

Due to the instability of shipping arrangement, please kindly understand that the shipment would be affected and delayed sometimes. Please contact us via sales@fluffyhouse.com if you cannot receive your items over 1 month.

【Basic Purchasing & Shipping Information】

Once the order is confirmed, additional item cannot be added to the same order. Different orders shall be shipped separately.

An order could only be cancelled before the shipment. There will be a 5% handling charge for order cancellation. Once the parcel is shipped, the order cannot be cancelled.

In case of defective or damaged item, please contact us with the pictures of the damaged goods via e-mail within 10 days after receiving the goods. We will do our very best to replace damaged items at customer's request.

Fluffy House will be responsible for shipping out the goods properly but please be noted that we are not responsible for any custom charges and tax according to different country's custom policy.

In terms of goods unable to deliver to customer's address due to postage or custom problem. Fluffy House will refund the fee of the goods upon return of the item but not including shipping fee.

Once the parcel left Hong Kong to its destination, it is entirely at receiver's own mailing risk, for which FluffyHouse shall not be liable.

【 特別運輸安排 】

現時因受全球航班調整影響,完成付款後,貨品將透過可支援寄送相應國家的不同郵件服務發送。成功交予運輸公司後,派遞時間大概為16至20天。

以下為香港現階段可寄送的郵件服務與相應國家:

-香港郵政掛號郵件-
奧地利,捷克共和國,丹麥,芬蘭,法國,香港,匈牙利,印度,印度尼西亞,澳門,馬來西亞,墨西哥,荷蘭,挪威,波蘭,葡萄牙,新加坡,斯洛文尼亞,西班牙,瑞典,瑞士,台灣,泰國,土耳其,英國,越南

-順豐快遞-
中國,韓國
*韓國客人請務必在發貨信息中提供聯繫電話,PCCC代碼及生日日期。

-EMS特快專遞-
德國,希臘,意大利,日本,美國

*運費遞增順序:香港郵政掛號郵件<順豐快遞

【基本訂單與運輸安排】

郵件的追蹤號碼將在發貨後透過電郵提供。由於現時全球運輸不穩,如送貨安排受影響或有延誤,還望見諒。假如在一個月內仍未收到貨物,請與我們聯繫。

請注意,一旦確認訂單後,額外的商品即不能添加到原本的訂單上。不同的訂單將分開單獨發貨。

訂單只能在發貨前取消。 若取消訂單,我們會收取閣下5%的行政手續費。 一旦包裹已發貨,訂單即不能取消。

收到貨物後,如發現貨品有損壞,請於十天內將受損產品的相片電郵到sales@fluffyhouse.com與我們聯絡。 我們會盡力根據客戶的要求更換損壞的商品。

若個別國家要求收取海關稅項,費用將由收件人承擔。假如貨物因郵資或海關問題,而無法送達客戶的地址, Fluffy House將在收到回郵包裹後退回貨款。

一旦包裹離開香港到達目的地,任何郵寄風險FluffyHouse將不承擔。

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