• Image of Shipping Information

Goods will be sent via registered airmail (Hong Kong's official postal service) and takes approximately 16~20 days to arrive. Tracking number will be provided after the goods are shipped. Please contact us if you cannot receive your item over 1 month.

Please noted that once the order is confirmed, additional item cannot be added to the same order. Different orders shall be shipped separately.

An order could only be cancelled before the shipment. There will be a 5% handling charge for order cancellation. Once the parcel is shipped, the order cannot be cancelled.

In case of defective or damaged item, please contact us via e-mail within 10 days after receiving the goods. We will do our very best to replace damaged items at customer's request.

Fluffy House will be responsible for shipping out the goods properly but please be noted that we are not responsible for any custom charges and tax according to different country's custom policy.

In terms of goods unable to deliver to customer's address due to postage or custom problem. Fluffy House will refund the fee of the goods upon return of the item but not including shipping fee.

Once the parcel left Hong Kong to its destination, it is entirely at receiver's own mailing risk, for which FluffyHouse shall not be liable.

*In case of shipment to Mainland China, goods will be sent via SF-Express and please provide the contact number at the shipping info.

*中國大陸地區會用順豐快遞運送 ,請在送貨資料加上聯絡電話。


郵件的追蹤號碼將在發貨後透過電郵提供。 假如在一個月內仍未收到貨物,請與我們聯繫。


訂單只能在發貨前取消。 若取消訂單,我們會收取閣下5%的行政手續費。 一旦包裹已發貨,訂單即不能取消。

收到貨物後,如發現貨品有損壞,請於十天內以電郵到sales@fluffyhouse.com與我們聯絡。 我們會盡力根據客戶的要求更換損壞的商品。

若個別國家要求收取海關稅項,費用將由收件人承擔。假如貨物因郵資或海關問題,而無法送達客戶的地址, Fluffy House將在收到回郵包裹後退回貨款。


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