Terms & Conditions


Once the order is confirmed, additional item cannot be added to the same order. Different orders shall be shipped separately.

An order could only be cancelled before the shipment. There will be a 5% handling charge for order cancellation. Once the parcel is shipped, the order cannot be cancelled.

In case of defective or damaged item, please contact us with the pictures of the damaged goods via e-mail within 10 days after receiving the goods. We will do our very best to replace damaged items at customer's request.

Fluffy House will be responsible for shipping out the goods properly but please be noted that we are not responsible for any custom charges and tax according to different country's custom policy.

In terms of goods unable to deliver to customer's address due to postage or custom problem. Fluffy House will refund the fee of the goods upon return of the item but not including shipping fee.

Once the parcel left Hong Kong to its destination, it is entirely at receiver's own mailing risk, for which FluffyHouse shall not be liable.


郵件的追蹤號碼將在發貨後透過電郵提供。由於現時全球運輸不穩,如送貨安排受影響或有延誤,還望見諒。假如在一個月內仍未收到貨物,請與我們聯繫。

請注意,一旦確認訂單後,額外的商品即不能添加到原本的訂單上。不同的訂單將分開單獨發貨。

訂單只能在發貨前取消。 若取消訂單,我們會收取閣下5%的行政手續費。 一旦包裹已發貨,訂單即不能取消。

收到貨物後,如發現貨品有損壞,請於十天內將受損產品的相片電郵到sales@fluffyhouse.com與我們聯絡。 我們會盡力根據客戶的要求更換損壞的商品。

若個別國家要求收取海關稅項,費用將由收件人承擔。假如貨物因郵資或海關問題,而無法送達客戶的地址, Fluffy House將在收到回郵包裹後退回貨款。

一旦包裹離開香港到達目的地,任何郵寄風險FluffyHouse將不承擔。